Late Saturday afternoon, your service technician showed up at my door to check on a troublesome washing machine.
I am writing this letter to let you know what a good experience it was. He was courteous - knowledgeable - patient with all my questions and over the shoulder curiosity.
Rob was one of the BEST service persons I have had the pleasure of meeting.
You are a lucky company to have him on your staff.
Thanks for all you did, Rob.