We pride ourselves on our great service and it shows. Here's some of the feedback we've received from our customers. Have something you'd like to share? Email us or find us on Google+.


I'd like to commend the excellent presentation, attitude, and prompt problem resolution that I received from my serviceman this past Tuesday morning! His pleasant demeanour and gas oven repair left me with a level of complete satisfaction!!! The customer service was excellent from my initial call through to the service call completion!

Mark D
East Hamilton, ON

—Mark D, East Hamilton
About RTC

Thank you so, so much to Justin and his father. They were prompt, extremely knowledgeable, and above all, kind and trustworthy. Justin is a specialist, and was able to diagnose the problem with our gas range in just a few minutes. He sent in a picture to the supplier to order a special part, and called us to book a return visit as soon as the part arrived. Everything is working perfectly, and we couldn't be happier. We will recommend the RTC team to all of our friends, Justin is amazing!

Megan L
Burlington ON

—Megan, Burlington

We are very happy with your service.
You were called on twice in the last couple of months and you responded promptly. Our Kenmore refrigerator decided to take on a life of its own and repair work was done quickly, efficiently and neatly on August 27th and October 9th.
Your people, the lady (whose name I've forgotten) who answered your telephone and the repairman who goes by the name "TB" deserve special praise. They took my information on the problems and fixed them. They did so with care and good humour. TB explained the work he performed in an understandable manner. Please pass on our thanks to them.
I should add that your service fees were reasonable.
We appreciate RTC's Help. Thanks.
Yours very truly,
Keith and Caroyl G
Mount Hope, ON

—Keith and Caroyl G, Mount Hope
About RTC

Thank you for your prompt and efficient service call. We appreciate your quick diagnosis of the problem and discovering and fixing a few other issues that were found. Would highly recommend RTC for your home appliance issues.
Karina C
Hamilton ON

—Karina C, Hamilton
Thank You

Urban Native Homes, Kenatah and Koo Gaa Da Win Manitou Board, Staff, Tenants, Members and Volunteers would like to extend their heartfelt thank you for the generosity and support you have shown. Your support enables us to continue to carry out our mission of strengthening individual and family self-reliance and sense of community by providing safe and affordable housing and support services.

Urban Native Homes
Hamilton ON

—Urban Native Homes, Hamilton
Troublesome Washing Machine

Late Saturday afternoon, your service technician showed up at my door to check on a troublesome washing machine.
I am writing this letter to let you know what a good experience it was. He was courteous - knowledgeable - patient with all my questions and over the shoulder curiosity.
Rob was one of the BEST service persons I have had the pleasure of meeting.
You are a lucky company to have him on your staff.
Thanks for all you did, Rob.

—Elinor L, Hamilton
Thanks Guys.

Thank you for the service to our Samsung dishwasher, two weeks ago. I want to tell you that the repair worked. We had to wait a few days to see if the overflow valve would dry out after the repairman left. He wanted us to let him know if it worked.
Also, I'd like to say that he was professional and courteous.

—Jeff R, Hamilton
Testimonial to RTC

Last year we had Rob & Justin work on our microwave which had caused us problems for some time - both were very cordial and knew their way around the appliance.
Their charges were reasonable and the work well done.
Last week when our refrigerator quit; we only considered contacting RTC for repairs. Justin came on time and again the repair was well done at a reasonable cost.
We found both Justin & Rob to be very personable young men and will recommend them to our friends and family.

—John & Diana R, Ancaster
Courteous and Professional

Just wanted to let you know that I just had your service person, Rob, come to take a look at my washer. He was very courteous and professional. This is the first time that I have used your service and I value customer service...Rob is a great example for your company. I will promote and use RTC again, with no hesitation.

—Phil F, Hamilton
Excellent Repair

Just a quick note to thank you Rob, for your excellent repair service on Wednesday. The dryer is working beautifully now and quiet too; even quieter than when it was new. We should have had you folks install it rather than the store where it was purchased. It's a lesson learned. Thanks again.

—Gayle H, Hamilton