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Testimonials

We pride ourselves on our great service and it shows. Here's some of the feedback we've received from our customers. Have something you'd like to share? Email us or find us on Google+.

Troublesome Washing Machine

Late Saturday afternoon, your service technician showed up at my door to check on a troublesome washing machine.
I am writing this letter to let you know what a good experience it was. He was courteous - knowledgeable - patient with all my questions and over the shoulder curiosity.
Rob was one of the BEST service persons I have had the pleasure of meeting.
You are a lucky company to have him on your staff.
Thanks for all you did, Rob.

—Elinor L, Hamilton
Thanks Guys.

Thank you for the service to our Samsung dishwasher, two weeks ago. I want to tell you that the repair worked. We had to wait a few days to see if the overflow valve would dry out after the repairman left. He wanted us to let him know if it worked.
Also, I'd like to say that he was professional and courteous.

—Jeff R, Hamilton
Testimonial to RTC

Last year we had Rob & Justin work on our microwave which had caused us problems for some time - both were very cordial and knew their way around the appliance.
Their charges were reasonable and the work well done.
Last week when our refrigerator quit; we only considered contacting RTC for repairs. Justin came on time and again the repair was well done at a reasonable cost.
We found both Justin & Rob to be very personable young men and will recommend them to our friends and family.

—John & Diana R, Ancaster
Courteous and Professional

Greetings
Just wanted to let you know that I just had your service person, Rob, come to take a look at my washer. He was very courteous and professional. This is the first time that I have used your service and I value customer service...Rob is a great example for your company. I will promote and use RTC again, with no hesitation.

—Phil F, Hamilton
Excellent Repair

Just a quick note to thank you Rob, for your excellent repair service on Wednesday. The dryer is working beautifully now and quiet too; even quieter than when it was new. We should have had you folks install it rather than the store where it was purchased. It's a lesson learned. Thanks again.

—Gayle H, Hamilton
Thank You!

Hi there,

My wife and I recently had one of your technicians (Rob) fix our dishwasher and we were really impressed with the service, so thank you! It has been working great since then too.

—Alex B, Ancaster
Recommended Service

Dear Sir/Madame, Let this serve as a note of thanks for the service we received May 14th when we called to have our refrigerator examined. Your serviceman arrived and set about quickly to assess the problem and apply a remedy. We asked dozens of questions while he worked and pretty much got in his way with our curiosity. Nonetheless, he was patient with us and answered all we wanted to know about the 'fridge. Your fellow worked quickly and well, and the end bill was very fair. I hope you are going to be in business for awhile because I intend to recommend your company when I can. Thanks again for the good service.

—Sheldon, Hamilton
Surprising Call

Our refrigerator recently broke down. We were told it would not be able to be fixed until next Tuesday or possibly Monday. As we were going on vacation, we were concerned. To our surprise we receive a call this morning that the technician would be here shortly with the part. We just wanted to pass on kudos to both you and your employee for the excellent service. Regards,

—Dorothy, Hamilton
Refreshing Service

Hello; I just talked to one of our customers' from Ancaster who was very happy with your company. The service person and especially the 'lady' on the phone. She had nothing but good things to say on how well she was treated. She just wanted us to know because "customer service" has been lacking in the last years all over, and she was so pleased to find a company with such good customer services. She now has your business card. Just thought you would like to know. We all enjoy good news. Have a great day.

—Marjorie, Euro-Parts
Merry Christmas

Dear Folks: It has come to my attention that you have been a "Good Samaritan" to one of my congregants. She had some work done at her home and when she presented the cheque to have the name filled in, it was returned to her with the words "Merry Christmas" written in where "RTC" would have gone. Do not think that this act of kindness has gone unnoticed. Evelyn is one of our senior members, on a fixed income. Thank you for blessing her.

—Rv. Jane, Hamilton